Patients have the right to:
a) No visitors are allowed;
b) The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff, or other visitors to the health facility, or would significantly disrupt the operations of the facility;
c) The patient has indicated to the health facility staff that the patient no longer wants this person to visit.
Patients are responsible for:
Consistent with our mission and values, St. Vincent Medical Center supports the assurance of patient rights to each patient. You have right to file a complaint/grievance with the hospital. Your concerns as a patient are very important to us. Any member of
health care team can receive a grievance or complaint. They then report the complaint to their manager / supervisor, Patient Relations or the Risk Management office as appropriate. Patient relations or the risk Management office will respond your issues in a timely manner. You may reach Patient Relations (213) 484-7462 or Risk Management at (213) 484-7383.
Patient who perceived that a right has been violated may submit a written or verbal grievance directly to the Department Health Services, regardless of whether or not the patient uses hospital’s grievance process. The County of Los Angeles, Department of Health services can be contact at:
Your satisfaction is the optimal outcome in any measurement of the success and quality of our services given to you. All communication with you will be conducted in manner consistent the compassion, warmth and caring and will support our patient’s dignity and justice. the ongoing or future care of any patient exercising the right to invoke the grievance procedure will not be compromised in any way. We thank you for giving us the opportunity to provide you with high quality health care.
You may also contact the Joint commission for concerns regarding quality of care issues. They can be reached toll free at 1-800-994-6610 or via the website at www.jcaho.org.
Health Insurance Portability and Accountability Act (HIPAA)
St. Vincent Medical Center complies with all provisions of the Health Insurance Portability and accountability act (HIPAA) of 1996. You received a Joint notice of Privacy Practices when you were admitted to SVMC. We encourage you to read this explanation of your new rights to control your health information. Should you have any questions or concerns about your privacy, please feel free to discuss them with any of your caregivers. If you still have questions or concerns, call the SVMC Privacy Officer at extension 7067.
If you wish to complain about your privacy, you may call our ValuesLine at 1-800-271-3176 and file a complaint. Your complaint can be made anonymous, if you wish. We log all calls to this independent ValuesLine, and you will be given a number. Then, after we have had time to investigate the complaint and take action, you can call back and we will tell you, without your having to be identified, what the resolution was.
We are committed to providing you with the best quality of care, and that quality includes respect for your privacy. We perform our duties with respect for the traditions of our sponsors, the Daughters of Charity. For more information on HIPAA, visit http://cms.hhs.gov/hipaa/.